DEPOSITS, CANCELLATIONS & ACCOUNTS PAYABLE
~ OVER PREPARE, AND THEN GO WITH THE FLOW~
We kindly ask for a 50% deposit of your quote to secure your event booking.
Your final invoice, based on the actual hours worked on event (less your deposit)
will be sent out the next business day following event completion,
All Invoices must be settled up within 15 days of receipt.
Payment can be made by cheque, credit card, email transfer or money order.
Please note - our staff cannot accept payment for events onsite, and all invoices must be paid through our office team.
Deposit Details
In order to book an event with us, we ask for a 50% deposit of your estimated event cost, to be secured at the time of your event confirmation. This deposit is fully refundable* if your event is cancelled at least 7 business days prior to your event date.
*On larger events (10 staff or more) 25% of this deposit is nonrefundable (as it covers administrative services for booking, scheduling, modifying and or cancelling the staff for this booking) but the remainder of the deposit is fully refundable if cancelled at least 7 days prior to your event date.
We regret that we cannot confirm a booking without a deposit.
Minimum 1 Business day Cancellation Policy
When you have booked staff for an event with us, we ask for minimum 1 business day cancellation notice to cancel your event without penalty, otherwise, a 4 hour minimum charge will apply for all staff booked.
All weekend bookings must be cancelled no later than 5PM Thursday to cancel without a penalty (this includes cancelling an event on a holiday Monday).
Accounts Payable
You will be invoiced the next business day following the completion of your event.
Optional gratuities can either be paid the night of or added to your invoice after the event by contacting our office team.